FAQ and Return & Exchange Policy

FREQUENTLY ASKED QUESTIONS

PAYMENT METHOD

Question: What are your payment options?

Answer:  Paypal, or Cash Deposit (BDO)

Question: Can I pay through Paypal even if I don't have a PayPal account?

Answer: Yes. Purchases are processed as PayPal GUESTS. All you need is a valid credit card, PayPal is our credit card processor. 

Question: Can I use an international credit card with a Philippine address?

Answer: Yes. Upon CHECK OUT, just REGISTER to the website. Then just fill in the LOCAL SHIPPING ADDRESS in the Philippines.

 

 SHIPMENT/DELIVERY

Question: How many days will it take for my order to be delivered?

Answer: Shipping usually takes 3 to 4 working days (not including weekends and holidays). If we can deliver the item sooner, especially for orders from within Metro Manila, we will definitely inform you.

Question: Why is the shipping charge not showing up during checkout?

Answer: Shipping charges are calculated and updated at CHECK OUT page once shipping address is entered and submitted. 
* Note: all prices at  CHECK OUT page are without shipping charges.

Question: Do you ship anywhere in the Philippines.

Answer: Yes we do.

Question: Do you ship internationally?

Answer: Not at this time. Possibly in the future.

 

RETURN & EXCHANGE POLICY

Our return/exchange policy is honored if:

1. The item has a factory defect.

2. The item is returned in its original condition (undamaged, unwashed, and unused). Tags and labels must still be attached.

*Shipping charges will still apply and must be deposited to Greyone Social's account. A proof of deposit must be sent to shop@greyonesocialonline.com before we ship the replacement over.

*If the returned item does not meet any of the above-mentioned conditions, the request for return/exchange will not be accepted and the returned item will be sent back to the owner.

For other questions or concerns, hit us up at shop@greyonesocialonline.com.


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